Privacy Policy & Conditions | Glispe Store

PRIVACY POLICY

This Privacy Policy aims to inform you about the procedures used in the management of your personal data. Still, if after reading our privacy policy any questions remain, you can ask for more clarifications through our email geral@glispe.com.

Data Processing

The trust you place on us is a source of great pride and for that reason at Glispe.com we care about the security and privacy of your personal data. The request that we make of personal data that can lead to your personal identification directly or indirectly, is the minimum essential so that we can provide an excellent service that matches your expectations.

The personal data provided, are treated in Portugal in a licit manner in accordance with good practices by Gomes Gaspar Lda, owner of the online store Glispe.com based at Av. Heróis de Angola 64, 1ºDto – 2400-153 Leiria – Portugal.

Collection and Use of Data

When you register or make a purchase at Glispe, we collect, in addition to the password you choose, some of your personal data such as: name, address, email and other data that you may choose to provide using existing forms for this purpose.

This collected data will serve for situations like:

- Manage your orders

- Assistance for exchanges, returns or repairs

- Simplifying processes for your future orders

- Manage customers

- Statistical analysis to create promotion and prospecting activities

We guarantee that all personal data provided, as well as information about your selections and purchases, will never be transferred to other entities for commercial purposes.

Your personal data will only be communicated to third parties for order processing situations such as transport companies that make deliveries and collections, or companies that provide electronic payment services by credit / debit card. In any case, these companies are responsible for ensuring the security and privacy of this data, and can not use other than the use for which they were provided.

Upon a formal request, your personal data may be communicated to the judicial authorities in accordance with applicable laws and regulations.

At Glispe, the personal data you provide will be accessible to persons belonging to commercial services, administrative services and technical services within the limits imposed by their functions.

In the event of suspected fraud, additional informations may be requested, the order canceled or the user blocked.

Whenever you give us your consent, we will send news information or campaigns, and you can at any time cancel the subscription of this service, simply by contacting us by e-mail to geral@glispe.com or using the existing links to the effect in those communications.

Security Measures

The security measures we take, aim to protect your personal data against accidental or illegal destruction, loss, alteration, unauthorized disclosure or unauthorized access and other illegal forms of data processing. The secure storage of data collected at Glispe.com is done in a datacenter of a world-leading company.

Navigation on Glispe.com is done in encrypted pages (Https), however we can not guarantee that the security measures adopted for the protection of this site and for the transmission of data and information through this site will prevent or exclude any risk of unauthorized access or loss of data. We advise you to take the necessary precautions to preserve the security of your data to prevent unauthorized persons from accessing your data, such as equipping your Internet access devices with software devices that protect you in data transmission and reception (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure the security of data transmission (such as firewall and anti-spam filters).

COOKIES

What are “Cookies”?

Cookies are text files sent by web sites that you visit and are stored on your computer. The information provided allows to increase the efficiency of web sites, making it easier for users to access the information they seek, eliminating the need to repeatedly enter the same information.

Cookies are not used to collect personal information only identify the computer used.

Privacy Policy

All information collected on the site Glispe.com are used to improve service and easy navigation for the user.

All provisions relating to data protection is guaranteed, thus ensuring the best relationship with customers.

What kind of cookies we use?

Analytical cookies
Are used anonymously in order to collect information about how the website is used. Serve the purpose of creating and analyzing statistics.
Essential cookies, functional and segmentation
Remember what is added to cart and your progress in order
Remember the details of your account, ensure that your connection is secure and that the website is consistently shown
Allow you to share and enjoy social networks

Cookies are used to improve the site usage, for example:
Reduce the number of loadings of the pages you visit
Enable the use of some types of payment
Recognize that you have provided a username and password when connected to the client area so you do not have to do it everytime you visit a page

Cookie Control

All browsers allow some control over the cookies through your settings, you can accept, decline or delete cookies. However, in rejecting the use of cookies, you can block some services to function properly, leaving the use of the web site partially or totally affected.

To learn more about cookies, please see www.allaboutcookies.org.

Right to Access to Personal Data

If you wish so, at any time you may request information regarding the use of your personal data, as well as make changes to them, update or rectify your personal data, or also request the total or partial elimination of your personal data.

SALE CONDITIONS

- If in spite of having made the order there is a stock breach we will inform you of this situation and if you have made any payment we will make the refund immediately. 

- The realization and validation of the purchase order presupposes the knowledge and acceptance of the privacy policy and conditions of sale of the site www.glispe.com.

- Prices and discounts indicated on the site may differ from the physical stores associated with the site www.glispe.com.

- All prices include VAT at the rate as applied in Portugal.

- If errors of any kind are noticed with regard to the products contained in the orders, you will be informed and the error solutions will be presented for your approval or cancellation of the order.

- We reserve the right to unilaterally cancel the order if there is a programming error, a malfunction of the computers of the site www.glispe.com or if the order is received deformed to its destination.

 - We reserve the right to unilaterally cancel orders whose payments are suspected of fraud.

MISCELLANEOUS

- The measures presented in the detail of each item, are approximate measures and should not be taken as exact measures. The measures are taken in the medium size shoes, with variations of scale for the different sizes.

- The coloured squares representing the colours, are for information only about the quantity of colours and colours names suggested by Glispe.com.

- The photos of the articles seek to present the best possible reality of the article, particularly with regard to color, proportion, features and details, but may arise inconsistencies between photo and real article. Should any situation of incongruity and if there is interest in making an exchange, the customer should report this to Glispe no later than 3 days after delivery of the article, to make de return all articles must be properly accompanied by the invoice and on its original state, being held after an exchange, issued a credit note or returned the money.

- Glispe.com works also in physical and recognized stores (Pel'Arte and DoisG) where are all the items shown on the website. The products shown on our website may not be all those who will be shown in the stores.

RESOLUTION AND DISPUTE ARBITRATION

All purchases made on Glispe.com are subject to Portuguese law.

The following is a list of Registered Alternative Litigation entities that you may use in the event of litigation.

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide

1099-032 Lisboa

Telefone: 213847484 (das 15h às 17h)

E-mail: cniacc@fd.unl.pt

Site: http://www.arbitragemdeconsumo.org/

https://www.facebook.com/cniacc

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Morada: Rua dos Douradores, 116, 2º

1100-207 Lisboa

Contacto: 218807030

www.centroarbitragemlisboa.pt

juridico@centroarbitragemlisboa.pt

Centro de Informação de Consumo e Arbitragem do Porto

Morada: Rua Damião de Góis, 31, Loja 6

4050-225 Porto

Contacto: 225508349

www.cicap.pt

cicap@cicap.pt

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo

Morada: Rua D. Afonso Henriques, 1

4700-030 Braga

Contacto: 253617604

www.ciab.pt

geral@ciab.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave

Morada: Rua Capitão Alfredo Guimarães, 1

4800-019 Guimarães

Contacto: 253422410

www.triave.pt

triave@gmail.com

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Morada: Av. Fernão Magalhães, nº 240, 1º

3000-172 Coimbra

Contacto: 239821690

www.centrodearbitragemdecoimbra.com

geral@centrodearbitragemdecoimbra.com

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Morada: Edifício Ninho de Empresas, Estrada da Penha

8005-131 Faro

Contacto: 289823135

www.consumidoronline.pt

apoio@consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo da Madeira

Morada: Rua Direita nº 27 – 1º Andar

9050-405 Funchal

Contacto: 291750330

www.srrh.gov-madeira.pt

centroarbitragem.srias@madeira.gov.pt

In case of dispute, the consumer can also use the European online platform of Dispute Resolution at https://webgate.ec.europa.eu/odr

More information for other entities at portal do consumidor: www.consumidor.pt